Return and refund policy

Returns and exchanges

Each candle is hand-poured with care, and we want you to feel good about your purchase, from the moment it arrives to the final burn.

We accept returns or exchanges on unused, unlit candles in their original condition and packaging. Please email us within 5 days of receiving your order to start the process.

Customers are responsible for return shipping costs. We strongly recommend a trackable shipping method, as we cannot be held responsible for returns lost in transit.

Refunds are issued to the original payment method or as store credit, whichever you prefer. Please allow up to 7 business days from receipt of your item for us to process it. You’ll be notified by email once it’s complete.

Damaged or broken items

If your candle arrives damaged or broken, please email info@elmandember.ca with a photo within 5 days of delivery. We’ll send a replacement free of charge, or issue a full refund.

Cancellations

You may cancel your order before it ships. Once dispatched, cancellations are no longer possible.