Privacy Policy

Elm & Ember Candles operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect the following categories of personal information depending on how you interact with the Services:

Contact details including your name, address, billing address, shipping address, phone number, and email address. Financial information including credit card, debit card, and financial account numbers, payment card information, and transaction details. Account information including your username, password, security questions, preferences and settings. Transaction information including items you view, put in your cart, or purchase, return, exchange or cancel. Communications with us including information you include in customer support inquiries. Device information including information about your device, browser, IP address, and other unique identifiers. Usage information including how and when you interact with or navigate the Services.

We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, remember your preferences, send notifications related to your account, process returns and exchanges, and create a customized shopping experience.

We may use your personal information for marketing and promotional purposes, such as to send marketing communications by email or to show you advertisements for products or services.

We use your personal information to authenticate your account, provide a secure payment and shopping experience, and detect or investigate possible fraudulent or illegal activity.

We use your personal information to provide customer support, comply with applicable law, and respond to valid legal process.

We may disclose your personal information to vendors and third parties who perform services on our behalf (e.g. payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

We may share information with business and marketing partners to provide marketing services. When you direct or consent to disclosure to third parties, such as to ship you products or through your use of social media widgets. In connection with a business transaction, to comply with legal obligations, or to protect our rights and the rights of our users.

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites.

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction.

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Depending on where you live, you may have some or all of the following rights in relation to your personal information: the right to access personal information we hold about you, the right to request deletion, the right to request correction of inaccurate information, and the right to receive a copy of your personal information.

We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.

You may exercise any of these rights by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights.

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date.

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@elmandember.ca.