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Questions

Everything about our candles, caring for them, and getting your order to your door.

Still wondering? Send us a note and we’ll reply within 1 to 2 business days.

Our candles

  • Soy wax, phthalate- and paraben-free fragrance oils, and clean-burning wicks, all hand-poured in small batches in South Surrey, BC.

Candle care

  • Trim the wick to 1/4" before each burn, which keeps the flame steady and smoke to a minimum. On the first light, let the melted wax reach the edges of the jar, so it doesn’t tunnel. Burn in sessions of 3 to 4 hours: longer can overheat the jar, shorter can waste wax. Use a snuffer rather than blowing it out, to avoid smoke and keep debris out of the wax.

Orders and shipping

  • We ship across Canada for a flat $10, and free on orders over $75. We’re not able to offer international shipping yet, but we hope to in the future.

Returns and issues

  • We accept returns or exchanges on unused, unlit candles in their original condition and packaging. Please email us within 5 days of receiving your order to start the process. Return shipping costs are the responsibility of the customer.